Get In Touch!

Telephone

Call/Text: (617) 685-1087

Email

info@allstarmobiledetail.com

 

Hours of Operation

Mon - Fri: 9am - 7pm
​​Saturday: 9am - 5pm

Sunday: closed

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FAQ's About Our Services

Are walk-ins available?

Not at this time. Our office is at 90 Canal St. 4th Floor Suite 400 Boston, MA 02115. However, we do not detail out of here.  We are a professional mobile detailing service who prides itself on providing the most convenient service possible by coming to you, whether it is at your home, office, parking garage/lot or any agreed upon location.

 

Is an appointment required?

Yes. We understand the value of your time and are only able to service your vehicle with an appointment.  Appointments are made online and are considered requests only. This means when you put in your request, it's not guaranteed until we confirm it. We will contact you within (24) hours of requesting an appointment to confirm additional information. 

Is weather ever a factor?

Yes. Because we tend to work outdoors a lot, we have to factor in weather such as rain, high winds, snow, sleet, cold & hot temps. During the winter season, if temps are too low, it can affect in performing a quality mobile service. To preform a quality interior detail temps have to be at least 35 degrees and 40 degrees for exterior cleaning. During the summer months, we factor in high temps and the conditions we are working in. Overall, this is a case by case. If you have any further questions about whether we can complete a detail please feel free to reach out to us.

Cancellations and rescheduling policy?

We require at least 24 hour notice from scheduled appointment for cancellations or reschedule. Please note if the appointment is a no-show or cancelled in less than 24 hours, there will be a $50 cancellation fee.

 

How much is a Detail? 

Our prices range depending on the size of your vehicle and the service. For complete details on pricing click here SERVICES. Additional charges may apply. For more information on what carries an additional charge please see additional charges list on the services page of our website.

How long does a Detail take? 

This can vary from an hour and a half to several hours, depending on the vehicle type & condition, package & how many technicians are working.

 

What forms of payment are accepted?

We accept all major credit cards or cash. A credit card MUST be stored at the time of booking appointment. We will not charge any amount on your card at this time. The card being stored is per our cancellation and/or no show policy. At the end of the detail appointment, you will either be sent an invoice or we will collect payment on the spot. If you are sent an invoice, it must be paid that same day by 7pm. If payment is not received by 7pm your card on file will be charged the following day.

Do I need a driveway? 

No. We perform our services under many different scenarios. Our detailing team is trained to perform services in garages, both on-street & off-street, parking lots, driveways, indoor spaces (convention center, showrooms...etc). If at any of these locations we need permission to be there, we ask that you (the customer) seek approval of on-site property manager, concierge...etc. If we are going to work in a paying garage, the total for our team to be there will be added to the customers total. Unless, perhaps the customer can manage to have us there free of charge.

 

What is required on the day of the appointment?

Prior to arrival, the vehicle should be emptied of all personal belongings. Two areas we don't generally go into is the armrest & glove compartment (unless you wanted us to clean it) because people tend to store personal things in these areas.

 

How about access to electricity?

When it comes to power we don't always need access to it. Typically, depends on where we are working. We do carry a quiet generator for power, but depending on where we are working it may be best to plug into an on-site power outlet. In that case, vehicle owner will kindly provide us with where we can find a working outlet. It can be indoor or outdoor.

How about access to water?

As for the exterior, we typically perform a rinseless wash with No Rinse Wash & Shine by Optimum. This product is the most technologically advanced car wash system to date and one of the only alternative products that cleans and protects your vehicle as well as the environment. No Rinse Wash & Shine is an eco-friendly product that does not require rinsing with a hose since there are no soapy surfactants to wash off into the storm drains and will also reduce the water usage to a fraction of a conventional car wash. The other wash method we use is connecting our hose to a working water spigot on-site. In that case, vehicle owner will provide us with where we can find a working water spigot.

Is there a membership program?

Yes. If you are interested in having frequent (weekly, biweekly or monthly) cleanings on set dates for a discounted rate click MEMBERSHIP to view further details. If interested, you will need to email us so we can sign you up.

 

Are discounts offered?

Yes. AAfter your first appointment If you subscribe you will be able to receive coupons & deals. 

Our Coverage Area

*If your not sure whether your address carries a fee, you can always do a Google map search to check exact distance. If you have any further questions in regards to our service area please feel free to email, text or call during hours of operations.

You can find our coverage map for the city of Boston, MA and the surrounding suburbs.

 

The DARK BLUE is our normal service area and covers a 10 miles radius from our office [90 Canal St.4th Floor, Boston, MA 02115]. There is no charge if you are within our radius.

*At the moment we are experiencing a high volume of appointment request and unfortunately we are not able to service these areas: Jamaica Plain, Roslindale, Brighton, Hyde Park, Roxbury, West Roxbury, Quincy, Milton, Newton.

 

 

 
 

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Call/Text: 617.685.1087  I  Email: info@allstarmobiledetail.com