All payments must be made at the end of your detail appointment. The card being stored is per our cancellation and/or no show policy. We will not charge any amount on your card at this time. You will either be sent an invoice or we will collect payment on the spot. We accept all major credit cards or cash. At the end of the detail appointment, if you are sent an invoice, it must be paid that same day by 7pm. If payment is not received by 7pm your card on file will be charged the following day.
Cancellations, Rescheduling and Refunds:
Reservations may be cancelled at no charge up to 24 hours prior to service date. We require at least 24 hour notice from scheduled appointment for cancellations or reschedule. Please note if the appointment is a no-show or cancelled in less than 24 hours, there will be a $50 cancellation fee.
As we are a mobile detailing service, we can not control the natural elements. However, we keep a close eye out on the weather. If the weather doesn’t hold on up on the day of your scheduled detail, we’ll be sure to reach out and reschedule to the next available date. If the weather does not permit for us to perform our service on the scheduled service day and time, the service will be rescheduled to the next available date that works best for the customer. Please note, no refunds will be issued if the service needs to be rescheduled due to inclement weather.
Please note that all credit card refund requests are subject to a 5% processing fee. This fee covers the credit card processing charges incurred during the initial transaction, which unfortunately we do not recover upon issuing a refund. We appreciate your understanding in this matter as this fee is imposed on us from our credit card processing merchant.